Returns and exchanges

Right of withdrawal

In accordance with Article L.221-18 of the French Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to provide a reason or pay any penalty. This is conditional upon the product(s) being returned in their original packaging and in perfect condition within 30 days of the customer's decision to withdraw.

The products must be returned:

  • New, unworn, unwashed.

  • In their original packaging.

  • To the return address:

  • YOKOFURI 221 route des charmilles 38490 AOSTE FRANCE                                         

Return shipping costs are the responsibility of the customer.
The refund will be issued within 7 working days of receiving the product.

Returns and exchanges

If the product has a defect or an order error, YOKOFURI undertakes to offer an exchange or a full refund.
All requests must be sent to contactyokofuri@gmail.com with supporting photo(s).

Frequently Asked Questions
What types of clothing do you offer?

We offer a unique selection of clothing inspired by Japanese culture, including bomber jackets and sweatshirts adorned with traditional embroidery of dragons, cranes, and koi carp. Each piece is designed to combine quality craftsmanship with cultural aesthetics.
How can I place an order?

To place an order, simply browse our website, select the items you want, and add them to your cart. Once you're ready to complete your purchase, follow the on-screen instructions to finish the checkout process.
What are the delivery times?

Delivery times vary depending on the destination. For mainland France, delivery typically takes 3 to 5 business days, while for Europe, it can take 3 to 10 business days. Delivery is free for orders over €50 in France and €70 in Europe.
How can I track my package?

We will send you the tracking number by email immediately after shipment. Simply click the link on the following page to track your parcel: https://yokofuri.com/apps/parcelpanel
What is your return policy?

Returns are accepted within 30 days of receiving your product. Items must be returned in their original packaging and in perfect condition. Return shipping costs are the responsibility of the customer.
How can I contact customer service?

For any questions or complaints, you can contact our customer service by email at contactyokofuri@gmail.com . Our opening hours are Monday to Friday, from 9am to 6pm.
Do you offer exchanges in case of defects?

Yes, if a product is defective or an order error has occurred, we are committed to offering an exchange or a full refund. Please contact us with supporting photos so we can process your request.
What payment methods do you accept?

We accept several payment methods, including credit cards, PayPal, and other secure online payment options. Available options will be displayed during the checkout process.
Are your clothes suitable for all body types?

We offer a range of sizes for our clothing to suit a variety of body shapes. We recommend consulting our size guide to choose the size that best suits you.